Privacy Policy for Rebalance & Renew 

Effective Date: November 2025 

​

Introduction Welcome to Rebalance & Renew. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you use Rebalance & Renew and related services, including symptom tracking, diet information and preferences. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

a. Personal Information

• Account Information: When you sign up, we collect your name, email address, phone number, and password to create your account.

• Profile Information: To customize your experience, we collect as much information as you are comfortable sharing such as your age, weight, height, fitness goals, dietary preferences, allergies, and medical conditions.

b. Health Information

With your consent, we may collect and store health-related data, such as your symptoms, exercise routines, meal tracking, hydration levels, and other fitness metrics. This data helps us provide personalized nutrition and fitness recommendations.

c. Payment Information

When you make a purchase, we collect payment information, such as your credit card details or other payment methods, which are securely processed by our third-party payment provider.

d. Usage Data

We may collect data about your use of the app, including log files, IP address, device information (such as model and operating system), and app activity (such as time spent in the app and pages visited).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Personalization: To create custom education, meal plans, fitness recommendations tailored to your unique profile.

• Service Improvement: To analyze app usage and improve the app’s functionality and user experience.

• Communication: To send you notifications related to your meal plans, orders, or fitness goals, and to respond to customer support inquiries.

• Marketing: With your consent, we may send you promotional materials about Rebalance & Renew and related services. You can opt out of marketing communications at any time.

• Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We will NEVER sell your personal information. However, we may share your data in the following ways:

a. Service Providers

We work with third-party service providers (such as payment processors, food delivery services, and cloud storage providers) to operate our app and provide our services. These providers have access to your information only as necessary to perform their tasks on our behalf and are contractually obligated to protect your data.

b. Business Transactions

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any such event and your related rights.

c. Legal Obligations

We may disclose your information if required by law or in response to valid legal processes, such as a court order, subpoena, or government request.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce agreements. Once the data is no longer necessary for these purposes, we will delete it securely.

5. Your Data Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You can update or correct your personal information at any time via your account settings.

• Deletion: You can request the deletion of your account and personal data. Please note that certain information may be retained for legal or regulatory purposes.

• Data Portability: You can request a copy of your data in a structured, machine-readable format.

• Opt-Out of Marketing: You can opt out of receiving promotional communications by following the instructions in those messages or updating your account preferences.

To exercise any of these rights, please contact us at care@renewandrebalance.com.

6. Data Security

We take data security seriously and implement industry-standard measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no security system is 100% secure, and we cannot guarantee the absolute security of your data.

7. Children's Privacy

Our app is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so we can promptly remove it.

8. International Data Transfers

If you are using our services outside the United States, please note that your information may be transferred to, processed, and stored in the U.S. or other countries where our servers are located. By using the app, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through the app or via email.

10. Contact Us

​

If you have any questions or concerns about this Privacy Policy, please contact us at:

Rebalance & Renew
Email: care@renewandrebalance.com
Address: 15610 South 70th Court Orland Park, Il 60462